Lost passport in the UAE: Here’s what you have to do

As an expat, lost passport is one of the worst things that can happen to us. It may seem that all is lost in the beginning but with this guide on what to do if you lost your passport in UAE, there is actually hope.

lost passport

Tip: Having copies of your documents speed up the process of applying for a new passport. Make sure you have copies of all your important documents.

Steps to follow in case of lost passport in the UAE:

  1. For expats, go to your company HR or PRO to request a letter addressed to Dubai Police explaining you have lost your passport. For tourists, go to your tour organizer or sponsor and request for the letter.
  2. Go to the nearest Police Station with the letter and a copy of your passport and visa.
  3. They will issue a lost-passport letter addressed to Immigration, Dubai Court and Public Prosecution. The letter should be stamped and signed from these three departments.
  4. Go back to the same police station with the signed lost-passport letter, two photographs of yourself and AED 20, which goes towards the police certificate confirming the lost passport. The police counter will issue the certificate.
  5. Visit the Immigration office to get a stamped document that provides status of your residence. You need to pay AED 120 for this.
  6. Contact your Consulate or Embassy with the police report, old passport copy and passport photographs to apply for a new permanent passport.
  7. Once you receive your new passport, you can apply for a new visa.

Lost your passport outside the UAE?

If your passport contains a valid UAE residence visa, following these simple steps will get you on the right track to getting a new passport and new residence visa.

  1. Obtain a police report from the local police station of the country in which you’re in. It should be in English and Arabic and attested by the Ministry of Foreign Affairs of that particular country.
  2. Visit your home country’s embassy and take your attested police report, two photographs of yourself, a copy of your passport and visa, to apply for a new passport. If you’ve lost your passport in your home country, visit the Immigration department with the required documents.
  3. Upon receiving your passport, approach the UAE Embassy with a certified police report in Arabic, your new original passport, a colored copy of your old passport and visa, your photograph and a letter of service from your company.
  4. Once you receive your permit to enter the UAE, report to your HR or PRO and advise the airline/travel agency of your new documents.

Note on using eGate:

Expats are not be allowed to enter UAE on any other passport, except their permanent one.  In case of lost passport, it’s against the law to enter the UAE through any other means such as e-gate without following the correct process from the UAE Embassy.  Expats should have the new permanent passport and permit letter from the UAE Embassy

 

The above instruction is the current known process and subject to change. Please use the comment section to let us know if you are aware of any changes to the above procedures.

 

The “A” in A, B & Me. An opinionated Tech enthusiast who likes movies and TV, cooking (and eating!) good food, and traveling. I write about the Tech stuff.

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45 Comments

  • Melody

    Hi.

    I hope u can advise. My passport with valid uae residence was stolen while on vacation in Ukraine, ive done police report. Sad thing is the Phil consul here does not do Passport. They may issue Travel Docs but back to Philippines but I need to go back to UAE as my vacation is over in few days. Any way that UAE Embassy here can help? I havent called them yet as its late now.

    Thanks.

    September 22, 2017 at 5:45 PM Reply
    • Alvin | AB&Me

      The Philippine consulate should do their best get you a passport. They should at least tell you where is the nearest consulate/location where you can obtain one.

      Without a valid travel document, the UAE embassy will not be able issue your entry permit.

      September 24, 2017 at 7:54 AM Reply
  • buen

    sir alvin. I lost my passport with uae residence visa attached in dubai.I am in dubai. I gt my passport. How to restamped residence visa on my new passport and how many days?

    September 11, 2017 at 7:29 AM Reply
    • Alvin | AB&Me

      You have to follow the procedure in the article. The duration depends on how soon you complete the required documentation.

      September 11, 2017 at 7:47 AM Reply
  • Nina

    Hi Alvin,

    Hope matulungan mo ako. Nawala yugn passport ng anak ko sa Pilipinas currently nasa Pinas sya ngayon kasi bakasyon dito sa Abu Dhabi, Sa ngayon nagpapakuha na ako ng bagong passport. Ask ko lang sana ano ang procedure para sa residence permit nya dito sa Abu Dhabi. Need ko ba kumuha ng Police Report sa pilipinas? Kailangna ba yun kapag kinuhanan ko sya ng bagong visa ditto? ANo ano pa ba ang mga kailangan? Maraming Salamat.

    August 29, 2017 at 10:05 AM Reply
    • Alvin | AB&Me

      Kailangan mo ng Police report in English and Arabic, tapos pupunta ka sa UAE Embassy sa Manila para kumuha ng entry permit para maka balik sya dito sa UAE.

      Kailangan mo ng colored copy ng lumang passport pati copy ng visa isubmit mo sa UAE embassy kasama ng Police report.

      Pagkabalik dito sa UAE punta ka sa immigration dala yung entry permit, police report, colored copies ng lumang passport at visa para ma stamp sa bagong passport yung visa.

      August 29, 2017 at 12:46 PM Reply
  • Marlyn

    Hi kabayan, nakuha ko na permit entry from UAE embassy..yun lang ba ang hahanapin ng immig.? kasi naisubmit ko lahat ng original copies of my authenticated affidavit of loss and police report with arabic translations at hindi ako nkapagretain ng copies . Thank you

    June 20, 2017 at 2:19 PM Reply
    • Alvin | AB&Me

      Yun lang ang kailangan ng immigration.

      June 20, 2017 at 2:52 PM Reply
    • diño

      i already have my new passport…and also i have my police report and affidavit of loss but it is not translated in arabic…paano po ggwin ko?

      July 22, 2017 at 11:12 AM Reply
      • Alvin | AB&Me

        You have to go to a typing centre that will translate the document for you.

        July 22, 2017 at 11:21 AM Reply
      • Alvin | AB&Me

        Pa translate mo sa arabic. Pagka tapos punta ka sa immigration.

        November 7, 2017 at 7:05 PM Reply
  • Marlyn

    Hi i have the same experience my passport was stolen in Manila and my passport is now ready for release..what if our PRO in UAE will do the processing of visa stamping and i will just wait for the return of my passport with visa stamped? is that possible..thanks

    June 8, 2017 at 5:23 AM Reply
    • Alvin | AB&Me

      That’s not possible. Your passport and you have to be physically present here for your visa to be issued and stamped. That is why you have to get your entry permit from the UAE embassy in Manila.

      June 8, 2017 at 8:01 AM Reply
      • Marlyn Magtolis

        hi po kabayan, hahanapin pa ba ng immig yung copies ng authenticated affiv. of loss at police report..kasi kinuha ng embassy at hindi ako nkapagretain ng copy..Nareceive ko na po yung permit entry ko..Thank you

        June 20, 2017 at 2:46 PM Reply
        • Alvin | AB&Me

          You only need the entry permit. Once you are in Dubai, you have to get the visa stampped in your new passport.

          June 20, 2017 at 2:54 PM Reply
          • Marlyn Magtolis

            thank you so much kabayan..God Bless

            June 20, 2017 at 2:57 PM
  • cc

    helllo lost my passport during visa renewal didnt report to police now i have about 8months overstay am a student what do i do?

    May 26, 2017 at 1:00 PM Reply
    • Alvin | AB&Me

      You have to report to the police with your passport copy. You have to be prepared to deal with the consequence of over staying. Otherwise, just go to your embassy and they can issue a travel document that can be used when you get deported.

      May 31, 2017 at 8:45 AM Reply
      • Cj

        Hi Alvin, do you know if someone who has an existing police case which has been forwarded to Court awaiting hearing apply for a lost passport at the police station? Will he get the letter for stamping at the 3 offices which you mentioned? Thanks

        June 4, 2017 at 3:07 PM Reply
      • Cj

        Hi Alvin, do you know if someone can apply for a lost passport at the police station and get the letter for stamping at the three offices if he has an existing bank case at the court awaiting hearing next month. Or does he need to finish the case first before he can apply for lost passport?

        June 4, 2017 at 3:11 PM Reply
        • Alvin | AB&Me

          I’m am not sure about that. If there is a police case, the first thing they do is confiscate the passport to prevent the accused from running. The reason for reporting lost passport becomes suspicious.

          June 4, 2017 at 3:17 PM Reply
  • Bikashoraon

    Hello..my name is Bikash ,I lost my passport nd visit visa ,so wt can do wt is the process fr new passport nd visa sir can u help me plz

    May 15, 2017 at 4:29 AM Reply
    • Alvin | AB&Me

      You have to follow the procedure in the blog skipping steps that refers to your company.

      May 15, 2017 at 6:10 AM Reply
  • Des

    I got the forms from the police in which i need stamps from the 3 locations as u mentioned in the blog but u didnt mention if i need to pay for the stamping of that document? Once stamped, the police told me to come back and pay 70 (instead of 20 as ler ur blog so its now increased). So getting the stamos from the 3 locations should be free right?

    April 20, 2017 at 11:40 AM Reply
  • Alvin | AB&Me

    You can check with GDRFA directly. They have a committee​ for humanitarian​ cases.

    April 19, 2017 at 3:47 PM Reply
    • Des

      Aftr getting the report from lolice i will do check. Thank you for that. However, for PCG dubai, in my case, how long will it take to release passport? Eventually i will have to exit. I will need passport for that definitely unless dubai allows me to exit without one?

      April 19, 2017 at 3:53 PM Reply
      • Alvin | AB&Me

        It can take between one to 3 months.

        April 19, 2017 at 3:54 PM Reply
        • Des

          But cancellation is still possible right once i get the lost passport report? Also is there a cost that needs to be paid to reoort lost passport in dubai police? and how long does this usually take? Thank you very much for your help.

          April 19, 2017 at 7:11 PM Reply
          • Alvin | AB&Me

            Yes. Its still possible​. The cost is stated in the blog post but subject to change without​ prior notice.

            April 19, 2017 at 9:32 PM
          • Alvin | AB&Me

            You will get the police report immediately​

            April 19, 2017 at 9:33 PM
  • Des

    I have questions. I lost my passport. I am for cancellation for non renewal of contract. I lost my passport and is in the process of reporting lost passport in dubai police. I am also yet to join a new company. Is it even possible to get cancelled and get a new visa in my case?passlort will take a while i know thats why im anxious about this. Pls advise. Thanks

    April 19, 2017 at 3:33 PM Reply
    • Alvin | AB&Me

      No. You have to get a new passport first then have existing​ visa stamped on the new passport​ before you can be cancelled​.

      April 19, 2017 at 3:35 PM Reply
      • Des

        But that will take a while before i can get new passport and im only in grace period since my visa already expired. Isnt there any other way?

        April 19, 2017 at 3:41 PM Reply
  • Baramu Anyijukyire

    My name is BARAMU .
    I have lost my passport after cancelling from one company .
    Am now waiting for a new visa from a new company.
    I have overstayed for 5 days in Dubai.
    What can I do ??
    Please help me.

    April 5, 2017 at 11:27 AM Reply
    • Alvin | AB&Me

      You have to follow the procedure are stated in the article.

      You have to get a copy of your passport and old visa page.

      Go to the nearest Police Station with the letter and a copy of your passport and visa.
      They will issue a lost-passport letter addressed to Immigration, Dubai Court and Public Prosecution. The letter should be stamped and signed from these three departments.
      Go back to the same police station with the signed lost-passport letter, two photographs of yourself and AED 20, which goes towards the police certificate confirming the lost passport. The police counter will issue the certificate.
      Visit the Immigration office to get a stamped document that provides status of your residence. You need to pay AED 120 for this.
      Contact your Consulate or Embassy with the police report, old passport copy and passport photographs to apply for a new permanent passport.
      Once you receive your new passport, you can apply for a new visa.

      April 5, 2017 at 11:40 AM Reply
      • Baramu Anyijukyire

        Thank you very much Alvin,.
        But now my new company is processing my visa.
        Again I have five days of overstay in uae.
        Will it be possible for my new company to process another visa again?

        April 5, 2017 at 11:47 AM Reply
        • Alvin | AB&Me

          They won’t have to. If the visa is already issued, they will only re-print it and stamp it in your new passport.

          April 5, 2017 at 11:48 AM Reply
        • Baramu Anyijukyire

          Once again dear Alvin, am expecting my visa today so they haven’t issued it to me.

          April 5, 2017 at 11:58 AM Reply
          • Alvin | AB&Me

            I think you are refering to an entry permit. If that is the case, you have to get a new passport first then asks the PRO to request DNRD to re-issue the entry permit but with the new passport number if its possible. Otherwise they will have to apply a new one.

            April 5, 2017 at 12:15 PM
        • Baramu Anyijukyire

          Its not the entry permit.
          Its the visa.
          Because after cancelling my previous company , the new company had to make for me a new visa which am waiting today.

          April 5, 2017 at 12:20 PM Reply
          • Alvin | AB&Me

            If you have completed the medical and UAE ID application, then its visa stamping. If you haven’t yet completed the medical fitness test and UAE ID application the document that will be issued is an entry permit. In both cases you still need to get a new passport first by following the step as mentioned in the article.

            Step number 5 of the article “Visit the Immigration office to get a stamped document that provides status of your residence. You need to pay AED 120 for this.” At this point you may have to pay for your overstay penalty.

            April 5, 2017 at 12:30 PM
        • Baramu Anyijukyire

          Thank you dear Alvin for your great help.
          I will follow all the steps you have told me and I will inform you every step I take.
          Thank you very much for your time.
          It would be better if I get your WhatsApp number for more connections.
          Anyway mine is +9715237310xx.
          If it doesn’t upset u.
          U can give yours also.
          But all in all I have really appreciated your help.
          God will richly blesses you.

          April 5, 2017 at 2:51 PM Reply
  • Rachel

    Hello.. My name is Rachel Rosello and I’m from Philippines. What should I do if I lost my old passport and My new passport is ready to release?

    March 4, 2017 at 11:57 PM Reply
    • Alvin | AB&Me

      You still need to follow all the steps stated. Authorities still need to be informed of the lost passport so that it cannot be used by anyone else.

      Besides, you still need to get your visa stamped on your new passport.

      March 5, 2017 at 6:54 AM Reply

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